Corrective Services

Analysis of SAP functional issues and performance issues, and resolution by implementing standard corrective actions (OSS notes)
Analysis of SAP functional issues and performance issues, including bugs, caused by client specific configuration, and resolution by design and deployment of corrective actions (configuration only) aligned with SAP general recommendations
Adjustment of configuration of application to ensure its compatibility with legal requirements or external audit imposed to client
All our corrective services include performing full maintenance of:
Existing Payroll Configuration (e.g. Tax Tables, Rules, Schema, Table Configuration, Wage Types)
Existing Time Management Configuration (e.g. Time Rules, Schema, Time Types, Work Schedules)
Existing Benefits Configuration (e.g. Benefit Plan Eligibility, Rates)
Existing Personnel Administration Configuration (e.g. Master Data, Dynamic Actions, Personnel Actions)
Existing Organizational Management Configuration
Existing Talent Management (E-Recruiting, Performance Mgt) Configuration

Avenue HR will maintain all current reports, interfaces, customizations, enhancements and forms including:
Correction of all syntax-errors
Resolving issues in program logic and performance (e.g. speed)
Resolving problems related to the setup of the program (e.g. possible overflows, SQL errors, …)
Resolving file format problems
Resolving integration problems with other systems/applications
Want to know more about the different support models available to you, please fill in the following questionnaire or contact us directly at support@avenuehr.com.

Please fill in our questionnaire so we can better understand your support needs.